Widerrufsrecht

 

Thank you for shopping with us. We want to ensure you have a pleasant shopping experience, so we offer a customer‑friendly return policy.
 
Eligibility for Returns
 
- Items may be returned within 14 calendar days of delivery date.

- Returned products must be unused, unwashed, undamaged, with original packaging, tags, and accessories intact.

- Custom‑made, personalized items and clearance sale items are non‑returnable and non‑refundable.

- Bags with artificial damage, scratches, stains or missing parts will not be accepted for return.
 
Return Process
 
1. Contact our customer service via email within 14 days after receiving your order. Please state your order number and the specific return reason to initiate the request.

2. Our support team will review your request and send you a formal return authorization along with the designated localized shipping details within 24-48 hours

3. Pack the item securely and ship it back using the authorized logistics details. Customers are fully responsible for all return shipping fees and logistics arrangements unless the item is defective or wrong-shipped by our side. Please do not mail packages back to our corporate registration address, as our administration office cannot accept consumer parcels.
 
Refund Information
 
- Once we receive and inspect the returned item, we will process your refund within 1‑3 business days.

- Refunds will be issued to your original payment account.

- Shipping fees for the original order are non‑refundable except for defective/wrong‑sent items.
 
Damaged & Defective Items
 
If you receive damaged, defective or incorrect items, please provide photos/videos of the product and package within 7 days of delivery. We offer free replacement
 
Contact Us
 
If you have any questions about returns or refunds, please email us anytime.